Compliance
Legal Documentation
Privacy Policy
Effective Date: January 1, 2026
Data Controller: VertexBridgeDynamics, Calle Mayor 10, Madrid, Centro, España
Contact: [email protected]
1. Introduction
VertexBridgeDynamics ("we", "us", "our") is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights ("LOPDGDD"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
2. Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Full name, username, or similar identifier.
- Contact Data: Email address, telephone number, billing address, and office address.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing Data: Your preferences in receiving marketing from us and your communication preferences.
3. Legal Basis for Processing
We process your personal data under the following legal bases as defined in Article 6(1) GDPR:
- Consent (Art. 6(1)(a)): Where you have given explicit consent for specific processing purposes.
- Contract (Art. 6(1)(b)): Where processing is necessary for the performance of a contract to which you are a party.
- Legal Obligation (Art. 6(1)(c)): Where we need to comply with a legal or regulatory obligation.
- Legitimate Interests (Art. 6(1)(f)): Where processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests.
4. Data Retention
We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.
5. Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access (Art. 15): The right to obtain confirmation as to whether or not your personal data is being processed and to access that data.
- Right to Rectification (Art. 16): The right to request the correction of inaccurate personal data.
- Right to Erasure (Art. 17): The right to request the deletion of your personal data under certain circumstances.
- Right to Restriction (Art. 18): The right to request the restriction of processing under certain conditions.
- Right to Data Portability (Art. 20): The right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object (Art. 21): The right to object to processing based on legitimate interests.
- Right to Withdraw Consent (Art. 7(3)): The right to withdraw consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
6. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal data during such transfers.
7. Data Security
VertexBridgeDynamics implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, regular security assessments, and incident response procedures.
8. Data Protection Authority
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.
Refund Policy
Effective Date: January 1, 2026
Entity: VertexBridgeDynamics, Calle Mayor 10, Madrid, Centro, España
1. Scope
This Refund Policy applies to all services provided by VertexBridgeDynamics, including but not limited to SaaS platform development, API gateway engineering, cloud infrastructure orchestration, analytics dashboard construction, CI/CD pipeline automation, security hardening, performance optimization, and custom plugin development.
2. Milestone-Based Reimbursement
All projects are structured around clearly defined milestones. Reimbursement requests are evaluated based on the completion status of each milestone:
- Pre-Start Cancellation: If you cancel before any work has commenced, you are entitled to a full reimbursement of any advance payments made, minus any administrative processing fees.
- In-Progress Cancellation: If you cancel after work has begun, reimbursement will be calculated proportionally based on the milestones completed at the time of cancellation. Completed and approved milestones are non-reimbursable.
- Post-Delivery: Reimbursement requests submitted after final delivery and acceptance of the project will be reviewed on a case-by-case basis within 14 business days of the request.
3. Reimbursement Process
To request a reimbursement, send an email to [email protected] with your project reference number, a detailed description of the reason for the request, and supporting documentation. We will acknowledge your request within 3 business days and provide a resolution within 14 business days.
4. Non-Reimbursable Items
The following are not eligible for reimbursement:
- Third-party license fees or subscriptions already purchased on your behalf.
- Completed milestones that have been formally approved and signed off.
- Services rendered under a fixed-scope agreement where all deliverables have been met.
5. Dispute Resolution
In the event of a disagreement regarding reimbursement, both parties agree to attempt resolution through good-faith negotiation. If no resolution is reached within 30 days, either party may escalate the matter to mediation in Madrid, España, in accordance with applicable Spanish law.
Terms of Service
Effective Date: January 1, 2026
Entity: VertexBridgeDynamics, Calle Mayor 10, Madrid, Centro, España
1. Acceptance of Terms
By accessing or using the services provided by VertexBridgeDynamics ("we", "us", "our"), you ("Client", "you") agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.
2. Scope of Services
VertexBridgeDynamics provides web agency services including, but not limited to, multi-tenant SaaS platform development, API gateway engineering, cloud infrastructure orchestration, real-time analytics dashboard construction, CI/CD pipeline automation, enterprise security hardening, performance optimization, and custom plugin development. The specific scope of each engagement is defined in the corresponding project proposal or statement of work.
3. Client Obligations
The Client agrees to:
- Provide timely access to all required resources, credentials, and documentation.
- Respond to deliverable review requests within 5 business days.
- Designate a single point of contact for project communications.
- Ensure that all provided materials do not infringe upon third-party intellectual property rights.
4. Payment Terms
Payment terms are specified in each project proposal. Unless otherwise agreed in writing:
- A 40% advance payment is required before work commences.
- Remaining payments are due upon milestone completion as defined in the project schedule.
- Late payments incur a 1.5% monthly interest charge after a 10-day grace period.
- All prices are exclusive of applicable taxes unless stated otherwise.
5. Intellectual Property
Upon full payment, all deliverables and associated intellectual property rights are transferred to the Client. VertexBridgeDynamics retains the right to display anonymized case studies and portfolio entries unless explicitly prohibited in the project agreement. Pre-existing frameworks, libraries, and tools used in development remain the property of VertexBridgeDynamics, with a perpetual, irrevocable license granted to the Client for use within the delivered project.
6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of the engagement. This obligation survives the termination of the agreement for a period of 3 years.
7. Limitation of Liability
VertexBridgeDynamics shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim arising from or related to our services shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
8. Termination
Either party may terminate the agreement with 15 days' written notice. Upon termination, the Client is responsible for payment of all work completed up to the date of termination. All deliverables completed and accepted prior to termination remain the property of the Client.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of España. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, España.
10. Amendments
VertexBridgeDynamics reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting to the website. Continued use of our services after changes constitutes acceptance of the updated terms.